Billing

Delivery & Fulfillment Terms

Last updated October 26, 2026

Haul360 services are delivered electronically, through your online account, except for physical fuel cards, which are mailed. We do not ship any other goods.

How each service is delivered

• Fuel cards: physical cards are mailed by tracked shipping to the address on your account, usually within 5 to 7 business days of approval. Card controls, transactions and statements are in your online account.
• Factoring: you upload the rate confirmation and signed bill of lading in your account. Once the load is verified, the advance is sent to your bank account on file.
• Insurance: quotes, policy documents and certificates are sent by email and kept in your account. Coverage starts on the date in the policy issued by the insurance carrier.

When service starts after you pay

• Funding your fuel account by card: the funds are available on your fuel cards as soon as the card payment is approved, normally within minutes.
• Paying a fuel invoice or balance by card: the payment is applied to your account the same business day. If your cards were held for an unpaid balance, they are released once the payment is applied.
• Factoring: funding is not paid for by card. Once a load is verified, the advance is sent to your bank, normally within one business day.

If something does not arrive

If a fuel card has not arrived within 10 business days, or a payment is not showing on your account, contact us and we will trace it or send a replacement at no charge. See also our Refunds, cancellation & disputes policy.

All charges are in US Dollars (USD).

Contact

Fiddleback Capital LLC dba Haul360
139 N Hunters Grove Ln, Ste 200, Lehi, UT 84043, United States
(801) 893-3600 · [email protected]
Monday to Friday, 7 AM to 6 PM Mountain