Billing

Refunds, Cancellation & Disputes

Last updated October 26, 2026

Haul360 provides services (fuel cards, freight factoring and help placing insurance), not physical goods. This policy explains how to cancel, when a card charge can be refunded, and how to dispute a charge or file a complaint. All charges are in US Dollars (USD).

How to cancel

• You can cancel any Haul360 service at any time by emailing [email protected] or calling (801) 893-3600.
• Once you cancel, no new recurring card charges are made. Charges for fuel already purchased, invoices already funded and balances already owed remain payable.
• Fuel cards: we deactivate your cards when you cancel. Any unused balance in your fuel account is returned to you, less amounts owed, within 5 to 10 business days.
• Factoring: invoices already purchased stay with Haul360 until the broker pays them, as your factoring agreement sets out. Cancelling stops new invoices from being funded.

Refunds and returns

If you tell us within 30 days of a charge that something is wrong with it, we refund the part of the charge that was made in error. For example, if:

• you were charged twice for the same payment, we refund the duplicate,
• you were charged the wrong amount, we refund the difference, or
• you were charged for something you did not authorise or did not receive, we refund that amount.

The following are not refundable once provided:

• fuel already purchased with a Haul360 card,
• factoring fees on invoices already funded,
• card processing fees on a payment you made, unless the payment itself was made in error.

Approved refunds go back to the card that was charged within 5 to 10 business days. Your bank may take a few more days to show the credit on your statement.

Returning a fuel card: if a card arrives damaged or you no longer need it, tell us and we will cancel it. You do not need to mail it back; cut it up once it is cancelled.

Disputing a charge

If a charge looks wrong, contact us first. Most problems are fixed on the first call.

1. Email or call us within 30 days of the charge. Give your name, company name, MC or DOT number, the date and amount of the charge, the last four digits of the card, and why you think it is wrong.
2. We let you know we received your dispute within one business day.
3. We review the charge against your account and agreement and tell you the outcome, in writing, within 10 business days.
4. If we agree the charge was wrong, we refund it as described above.

You can also dispute a charge with your card issuer. Please contact us first so we can resolve it faster.

Filing a complaint

Email or write to us with your contact details and what happened. We acknowledge every complaint within one business day and send a written response within 10 business days. If you are not satisfied with the answer, ask for it to be reviewed by a manager.

Contact

Fiddleback Capital LLC dba Haul360
139 N Hunters Grove Ln, Ste 200, Lehi, UT 84043, United States
(801) 893-3600 · [email protected]
Monday to Friday, 7 AM to 6 PM Mountain